Welcome to UsJoyToys.com! We’re excited to get your toys to you as quickly as possible. Below you’ll find our shipping policy details, including FAQs to help answer any questions you might have.

Shipping Information

1. Processing Time

• Orders are typically processed within 1-2 business days from the time they are placed. Orders are not processed on weekends or holidays.

2. Shipping Methods

• We offer several shipping options for your convenience:
  • Standard Shipping: Estimated delivery time is 5-7 business days.
  • Expedited Shipping: Estimated delivery time is 2-3 business days.
  • Overnight Shipping: Delivery is typically the next business day.

3. Shipping Costs

• Shipping costs are calculated at checkout based on the shipping method chosen and the destination of the order. Orders over $50 qualify for free standard shipping within the continental U.S.

4. Delivery Locations

• We currently ship to all addresses within the continental U.S., Alaska, and Hawaii. Unfortunately, we do not ship internationally at this time.

5. Order Tracking

• Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment online.

6. Delivery Issues

• If you experience any issues with your delivery, such as a missing or damaged package, please contact our customer service team immediately. We will work with the carrier to resolve the issue as quickly as possible.

FAQs

Q: How long will it take to receive my order? A: Orders typically take 5-7 business days to arrive with standard shipping. Expedited and overnight options are also available for faster delivery.

Q: Can I change my shipping address after placing an order? A: If you need to change your shipping address, please contact us as soon as possible. We can only update addresses if the order has not yet been processed.

Q: Do you offer international shipping? A: At this time, we only ship within the U.S. We do not offer international shipping.

Q: What should I do if my package is lost or damaged? A: If your package is lost or damaged, please contact our customer service team right away. We will investigate the issue and work with you to resolve it.

Q: Can I pick up my order in-store? A: Currently, we do not offer in-store pickup. All orders are shipped directly to your address.

Q: How do I track my order? A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

Q: What if I receive the wrong item? A: If you receive an incorrect item, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or refund.

If you have any additional questions or need further assistance, please don’t hesitate to contact us at support@usjoytoys.com.

Thank you for shopping with UsJoyToys.com!